FAQs

FAQs

(1) ORDERS, SHIPPING, RETURNS & WARRANTIES

(A) WHEN CAN I EXPECT MY ORDERS TO BE SHIPPED?

We typically process all orders submitted on Elfinitas’ online platform and send it off to our logistics / delivery partners (Park N Parcel or Singpost (SmartPac / Speedpost) within ONE (1) working day or less.

Our logistics / delivery partners endeavour to deliver your items within TWO to FOUR (2-4) working days. If you’ve selected an option with tracking available, this will made available to you via an email / SMS / WhatsApp notification the moment we have it!

If you’ve selected the Self-Collection option (at our partner retail store Gosip! @ Thomson Plaza), your items will be available for pick-up when we send an email / SMS / WhatsApp notification to you. This typically happens within FIVE (5) minutes to ONE (1) hour of your purchase!

TLDR; for (near) instant gratification, self-collect at our partner retail store! :D

Do drop us a line at admin@elfinitas.com or simply fill in the Contact Us form if you’ve more questions and we’ll be glad to assist in any way possible.
 

(B) WHAT ARE THE SHIPPING / DELIVERY OPTIONS AVAILABLE WITHIN SINGAPORE?

For a fuss-free (and fastest) option, we’d recommend self-collecting your shopping at our partner retail store, Gosip! @ Thomson Plaza (301 Upper Thomson Road, #01-01B/C, Singapore 574408, 9am-9pm daily). Items are typically available for self-collection within FIVE (5) minutes to ONE (1) hour of your purchase!

For delivery options, we have:

  • Park N Parcel Delivery ($2 per order or FOC for orders above the prevailing promotional rate stated on our main shopping pages), which delivers your items to a designated collection point in any one of 34 major shopping malls across Singapore for your pick-up. Park N Parcel will deliver within THREE (3) business days. Visit https://www.parknparcel.com.sg/park-n-deliver/ for more information and pick-up locations

  • Singpost SmartPac ($4 per order). Doorstep / mailbox delivery within TWO to FOUR (2-4) working days with tracking available.

  • SpeedPost ($8 per order). Doorstep delivery within ONE to TWO working days with tracking.

Do note that as with any delivery option (except self-collection), the risk of bumps and damage en-route is always a factor to consider. While we can sort that out if that happens (see (III) returns), why not avoid that altogether by simply self-collecting your shopping?

Heck, we’ll even throw in a free large handpour coffee or artisan tea of your choice if you visit our partner retail store, Gosip! @ Thomson Plaza to self-collect your Elfinitas shopping (simply show the counter this page and this FAQ post for your free cuppa)!

(C) DOES ELFINITAS DELIVER OUTSIDE OF SINGAPORE?

Delivery outside Singapore is unfortunately not available on our online e-Commerce platform at this time. However, if you have purchases you’d like to make from Elfinitas that are above US$100 in value at prevailing market FOREX rates, please drop us an email at admin@elfinitas.com for a custom quote inclusive of delivery. We welcome bulk orders within the region too!

(D) MY ITEM ARRIVED DAMAGED / IS DAMAGED / I DON’T LIKE WHAT I BOUGHT. CAN I REQUEST AN EXCHANGE / REFUND?

We’re sorry to hear that. Elfinitas has a 7-day exchange policy (from the date you received your item). Please bring, or mail the item back (postage at your own expense though) to the following address:

Gosip! @ Thomson Plaza (9am-9pm daily)
301 Upper Thomson Road
#01-01B/C
Singapore 574408

We’ll replace the item with an identical (working!) one. We’ll throw in a free large handpour coffee or artisan tea of your choice too for your inconvenience :(

Elfinitas has a no refunds policy.

(E) ARE THERE WARRANTIES OFFERED FOR THE PRODUCTS YOU STOCK?

Warranty periods differ depending on the nature of the product. Most products in our Kids and Home collection come with a limited 1-month warranty that excludes usual wear-and-tear sustained through use. Gastronomy offerings cannot be returned once opened / partially consumed for health and sanitary reasons; and have recommended expiry / use-by dates which should be followed.

Do drop us a line at admin@elfinitas.com or simply fill in the Contact Us form and we’ll be glad to assist in any way possible.

(2) PAYMENTS

(A) WHAT ARE THE PAYMENT METHODS AVAILABLE?

Elfinitas utilises the Stripe online payments platform, which supports Visa, Mastercard and American Express (AMEX) credit / debit card payments.

If you still believe in old-school banknotes drop by our partner Gosip! @ Thomson Plaza (301 Upper Thomson Road, #01-01B/C, Singapore 574408, 9am-9pm daily)! We have a substantial range of our curated collections showcased at Gosip’s retail storefront.

(3) PRODUCTS & OFFERINGS INQUIRIES

A) I’M INTERESTED TO PURCHASE ONE OF YOUR PRODUCTS - BUT I WANT MORE INFORMATION BECAUSE I HAVE AN ALLERGY / AM OCD / AM SIMPLY CURIOUS (INGREDIENTS, MATERIALS, SOURCES, ETC). HOW CAN I FIND OUT MORE?

Awesome! We’re OCD about the products we carry too - do drop us a line at admin@elfinitas.com or simply fill in the Contact Us form with your questions. We’ll be glad to assist in any way possible.
 

(B) I’M INTERESTED TO PURCHASE YOUR PRODUCTS IN BULK / REPRESENTING A PUBLIC OR SOCIAL ENTERPRISE - ANY DISCOUNTS OTHER THAN THOSE ALREADY OFFERED ON-SITE?

For orders of 10 pieces and above of the same item, we will be able to offer you discounted bulk rates. If you represent a public sector organisation, social enterprise / institution, special community rates apply too. Drop us a line at admin@elfinitas.com or simply fill in the Contact Us form for us to arrange a custom order and shipment!

(C) YOUR PRODUCTS LOOK AWESOME, BUT I WANT TO SEE THEM IN PERSON BEFORE PURCHASING THEM. DO YOU HAVE A PHYSICAL STOREFRONT?

While Elfinitas has primarily an e-commerce presence, we’ve recently established a partnership with Gosip! @ Thomson Plaza to carry our products within their retail space. Gosip! is a community café with awesome coffee, pizza, and savoury eats - alongside a unique, innovative range of home, living, and kids products (including most of Elfinitas’ curated collections)!

Feel free to pop by anytime for a cup of joe and to check out our offerings at:

Gosip! @ Thomson Plaza (9am-9pm daily)
301 Upper Thomson Road
#01-01B/C
Singapore 574408